Store Policy

CUSTOMER CARE & RETURNS

We are a small company and every piece is custom made especially for you. Therefore all sales are final. Any returns made are on a case by case basis, subject to review and are for credit only. Product must be shipped back at the customer’s expense, and items must arrive in our warehouse in perfect condition AND in their original packaging.

You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent. A restocking fee of 25% of the merchandise value will be charged for all returns

 

PRIVACY & SAFETY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@sandiahome.com or mailing us at: Sandia Home 4129 East Galbraith Road, Cincinnati, OH, 45236, United States

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
 

WHOLESALE INQUIRIES

For wholesale inquiries and interior designers please email sales@sandiahome.com for more information. 

PAYMENT METHODS

- Credit / Debit Cards

- PAYPAL

- Offline Payments